Customer Service
Shipping and Processing
If you need any assistance with the online checkout process, give us a call at (416)363-4343, Monday to Friday between 9am and 5pm EST.
Inquiries
For all online ordering inquiries, including shipping status and damaged goods notification, please contact Customer Service at customerservice@houseofanansi.com or by phone at 416-363-4343.
Sales Terms
All sales are in Canadian dollars. We accept Visa, MasterCard, or American Express credit cards for payment.
All sales are final.
Price and availability information is subject to change without notice.
If you receive a damaged book, or the wrong book, or if a book that was meant to be in your order is missing, please let us know. We ask that you alert us within 10 business days of receipt. Phone us at 416-363-4343 or send an email to customerservice@houseofanansi.com describing the problem and including also your name and address, and your order number. We will get back to you as soon as possible.
Shipping Procedure and Options
We normally ship from our office in Toronto, Ontario, Canada, within 48 hours of receiving your order. Orders can only be shipped on business days so the above order processing guideline does not apply to holidays. At time of exceptionally high volume we may take longer than 48 hours to process orders, up to 5 business days.
Shipping costs and delivery timeframes are based on weight of parcel, destination, and shipping method chosen. When you place an order, we will offer you a selection of delivery options each with the associated shipping cost calculated on the weight of parcel, the destination, and the expected delivery date. When you confirm your order, the shipping cost you choose will be added to your order.
Available shipping options are:
Shipping within Canada
- CanadaPost Priority Courier
- CanadaPost XPresspost
- CanadaPost Expedited
- Fed Ex Intra-Canada Priority Overnight
Shipping to the USA
- CanadaPost Priority Worldwide
- CanadaPost Xpresspost – USA
- CanadaPost Expedited Parcel – USA
- CanadaPost Small Packet – USA Air
- CanadaPost Small Packet – USA Surface
- FedEx International Priority
Shipping to International Destinations Outside the USA:
Online ordering is currently limited to shipments destined for Canada and the U.S.
For international orders, please call us at 416-363-4343 or send an email request to customerservice@houseofanansi.com.
Free Shipping Option
If your order is to be sent within Canada and the total comes to CAD $35.00 or more (after any discounts or coupons, and before taxes), then you may choose "Free Shipping" as your shipping method at checkout.
Please note that Free Shipping applies only to orders to be shipped within Canada via the Canada Post Expedited Parcel method.